Muse Account: Sign In and Switch to Your Own Email

Sign in to Muse in two steps: enter the email from your card key to request a code, then open the link in your card key to read the code and enter it. Then switch the login email to your own for long-term use.

Card key format

Your Muse card key looks like email | code link: the part before the bar is the email you sign in with, the part after it is the link where you read the verification code. Copy the full card key from your order details without extra spaces.

Sign in to Muse · two steps

Open Muse, enter the email and request a code: open muse.ai or the Muse app, enter the email from your card key under “Log in or create account” and tap “Continue”. Muse sends a verification code to that address.

Open the link in your card key and enter the code: open the link after the bar in your browser to see the code you just received, type it into Muse and tap “Next” to sign in. If you requested several codes, use only the newest one.

⚠️ If Muse asks you to “create an account” after signing in, do not create one. Contact customer support with your order number.

After signing in: switch to your own email · recommended

The card-key email is only for the first sign-in. For long-term use, switch the login email to one you own, Gmail, Outlook, etc., right away; after that you no longer need the card-key email or code link.

Keep this order: add and verify the new email → make it the default → only then delete the old one. Deleting the old email first may lock you out. Muse accounts are managed in Meta Account, whose pages may be in English.

2.1 Open Meta Account

In Muse, open the menu at the bottom left → “Settings”.

Under “General”, tap “Meta account”.

On the Meta Account Home page tap the row showing your email; in “Your account”, tap the email under “Default contact info”.

2.2 Add and verify your own email

Tap the blue “Add or edit contact info” at the bottom.

Tap “Add new contact info” → “Add email”.

Enter your own email and tap “Next”. If it is rejected, try another address of yours.

Enter the confirmation code sent to your new mailbox, check spam, and tap “Next”. You return to Meta Account when it succeeds.

2.3 Make the new email the default

Open “Default contact info” again as in 2.1.

Select the circle next to your new email. “Default contact point updated” means it is done.

2.4 Delete the old email

In “Default contact info” tap “Add or edit contact info”, then tap the old email, the one from your card key.

Check that the old email is shown at the top and tap the red “Delete email”.

The dialog warns that the address can no longer be used to sign in, reset the password or receive notices. Once the new email is verified and default, tap the blue “Delete”.

“Email deleted” means you are finished; from now on sign in to Muse with codes sent to your own email.

Troubleshooting

Asked to create an account after signing in: do not create one; contact support with your order number.

Invalid code: usually an older code or extra spaces. Request a new one and use only the newest.

No code at the link: wait 30–60 seconds and refresh the link page; if still empty, request a new code in Muse.

“Only contact point”, cannot delete the old email: the new email was not added yet. Repeat 2.2 and 2.3, then delete.

No confirmation code at the new email: check spam, wait a minute or two, or try another address.

Cannot sign in the first time: contact support with your order number as soon as possible.

Good to know

Your card key and code link are sensitive; never share them publicly.

The account is for single-person use; simultaneous logins may trigger security checks.